Encrypted Support Communications

Operational security is paramount. The DarkMatter administration enforces a strict encryption policy for all external communications. Our support infrastructure operates 24/7 to facilitate account recovery, dispute arbitration, and vendor verification. Ensure all PGP signatures are verified against the official keys before transmission.

01. External Inquiries

Encrypted Mail Gateway

[email protected]

Use for: Vendor applications, press inquiries, and account lockouts. Unencrypted messages are automatically discarded.

Response SLA

< 24 Hours

Status

PGP REQUIRED

02. Internal Ticket System

Active users must use the internal ticketing system for all order-related issues. This ensures cryptographic proof of identity and links directly to transaction IDs.

  • ✓ Direct Link to Escrow System
  • ✓ Moderator Dispute Arbitration
  • ✓ End-to-End Encrypted Session
Authenticate to Open Ticket

Administrative PGP Key

VERIFIED

Import this key to verify signed messages from administration or to encrypt sensitive data sent via email. Always check the fingerprint against the canary.

Key Fingerprint

4D3A 19F2 B5C6 8E90 2345 6789 0123 4567 89AB CDEF